Branding

Only a few days after my post on branding re-framed as leadership (which had a short stab at personal branding) my lodestar on this topic Doc Searls linked to a few more posts that he (and now I) found apropos.

I wanted to point people to this one in particular because (a) I love it, and (b) I agree. Big kudos to you, Maureen Johnson. (And you should have whispered it, btw.) We are not brands. We are, indeed, weird. And layered. And multitudinous.

I’m actually working through a brand platform for a client that pivots around an eclectic, multi-layered experience. I turn to New Belgium Brewery as a model for this – a great brand that captures their layered experience. It can be done.

But people aren’t experiences. We experience. People aren’t work. We work.

And people aren’t results. People aren’t products. People aren’t services. We make, and yes, brand those things.

Is branding really worth saving?

Branding (not product branding, but that enterprise-level notion of name and reputation we’re still wrestling with) is dying because we’ve run it into the ground. If you asked anyone or anything to wear as many hats, mean as many things, or be a placeholder for so many musings as contradictory (think tactics promoted as strategy), impertinent (think one-size-fits-all-contexts theories), and importance-inflated (the genocide in Rwanda is an element of a brand? Really?) as we ask of branding, it’d die too. From sheer exhaustion.

It’s not the years (to paraphrase Indiana Jones). It’s the mileage.

Branding started as a notion of something you could control. If you had the resources to overcome the complexity of making fires and casting iron, you could mark something with a fair degree of inspiration, but without much thought of listening to anyone else’s opinion on the matter. Here it is. Our brand.

Branding today is obviously different. So much so that it’s sort of turned inside of itself. It’s lost its way. What branding has become in the last five years or so is actually a re-brand of good leadership practices. Let me make that case.

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This is a three-part series written with Dr. Paul Kosempel, leadership faculty member, Assistant Director of the Pioneer Leadership program at the University of Denver. Paul also wrote his dissertation on the topic of mentoring. Read Part One: Get your act together, here.

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Your network is made of people. People who are not sitting around waiting to show you unconditional love.

Now that your act is together, it’s time to get thoughtful about networking.

We shouldn’t have to tell you this, but you won’t find a job without help, and you won’t get help without a network of supportive people. If you think landing a job happens with resumes and cover letters, check out this study. Or this one (PDF).

Remember this: rare is the contact in your network who will actually hire you. More common is the person who puts you in touch with someone in your target company. Or asks a hiring manager to put your resume at the top of the pile. Or simply gives you an insight to the job you’re interested in.

The gold in your network is found in relationships, and the expansion that happens when you build those relationships. Not in the immediate.

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Paul Hawken could have used his time at the Denver Sustainable Industries Economic Forum to talk about anything. And he covered a fairly wide variety of topics.

But what stood out was his reminder that “people want to play in the fun sandbox.” That sustainable solutions to business and our world should be joyful. Think of the innovation that’s going on in this space, he challenged us. The amazing technology. System-changing ideas. Massive shifts in the status quo. The wondrous problems about to be solved. The human spirit and joy behind it all.

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Like the artwork around its vats, the New Belgium brand is made up of many individual parts, while well considered and considerately crafted.

Craft beer on a Wednesday afternoon. One of the perks of working for yourself.

OK, so we didn’t drink beer. But a prospective client and I spent the better part of the day visiting the New Belgium brewery in Ft. Collins, Colorado yesterday. I’m recommending some branding initiatives for this prospective client, and New Belgium provides an excellent analog to what we’re after. (We’ll see where it goes.)

The New Belgium brand is special on many fronts. But one dynamic we saw first-hand stuck out above all the others.

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Mos Def gave an interview at the end of a performance with K’Naan on Austin City Limits not long ago. (You can view the episode here and the interviews here.) Apparently this was the first hip hop episode for the venerable country-cum-Americana-jam/hippy-band show. It was also the first time I heard such a genuinely honest response by a creative mind to the all-too-common question of inspiration.

You could see Mos Def hesitate at first. A self-censored moment where he wondered if a transparent answer would somehow mitigate the fantasy we put around artists in the entertainment industry – the necessary fantasy for him and those like him to sell records and fill concert halls. But he came through, mos def:

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If we practiced what we preached, we’d stop calling it brand.

The center of what branding is has been completely lost with all the ideas and thoughts and opinions about what we all think a brand is. We keep putting new layers around it, on top of the latest thought,  hardly ever listening to what came before it. We’ve created a giant rubber brand ball.

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I keep reading Daniel Pink’s book A Whole New Mind. It helps me keep many things in mind, including the concept of “whole.” As in complete. Balanced.

I spent some time yesterday with an artist. Gwen Laine has some amazing work and has recently gifted an installment to the Colorado Springs Fine Arts Center. (If you’re in the Springs or passing through, take a minute to swing by and check it out. Or click here to see the work online.)

Gwen’s art is often installed without any kind of trial run. The installation is the final expression of the vision. Gwen’s latest work wasn’t even installed by her. She provided the FAC detailed instructions and then let it go.

I asked Gwen what it was like to create something that she doesn’t see complete until it’s installed. Does it typically match her vision or not? Her answer was enlightening. She doesn’t have a clear picture of the final outcome. She told me you have to be comfortable with letting the materials and the process inform the outcome. You can’t be constrained by a static end vision.

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Think about what it would be like if you started from scratch. If there was no such thing as advertising agencies. No preconceived notions.

You have a big entrepreneurial idea. You figure you could  start a business that solves problems for companies by executing efforts that reach new customers and motivates them to buy something. You’d integrate other efforts with those efforts that would retain existing customers, too. And probably a few reputation-building efforts thrown in to make sure stuff like the company’s social license to operate is in good order, and that various stakeholders feel good about their investment in the company.

If you were to start from scratch, you’d probably do a bunch of research to figure out what companies’ pain points are, what they’d expect, and what they’d be willing to pay for it.

My guess is you’d find companies with pretty basic needs. Get us lots of customers, make our existing ones so happy that they buy again while telling others to come to us, and give our other stakeholders a good feeling about their investment in us.

I’m guessing you’d also find plenty of companies willing to pay handsomely for that, so long as you can prove what it is you’re doing actually works. My guess is that your research would conclusively demonstrate that any investment a company makes must demonstrate a return, and the investment made in your activities would be no different. Management and stakeholders wouldn’t have it any other way.

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My father wasn’t much of an arts and entertainment kind of guy and he had but a few jokes at his disposal. One of them was a Bill Cosby take on doing drugs. Goes something like this:

“People say that drugs enhance your personality. Yes, but… what if you’re an asshole?”

So to be discovered on Google I should be consistent. Be a one-note blogger. Write myopic web copy.

Yes, but… what if I’m multitudinous? What if the value I add to clients and the world is an ability to connect and align seemingly disparate data points into a cohesive and effective strategy that uncovers efficiencies and new ideas? What if I see branding as much about leadership as marketing? What if I find as much professional inspiration from Walt Whitman as Seth Godin?

I don’t want to be known for what Google says I’m known for. I don’t like how it evaluates people and their value. A good yellow pages. Not a good relationship builder.

We are large. We contain multitudes. Sign me up for references and conversations.

That’s my context, anyway. Not the right approach for all brands and clients. (Do I contradict myself? Very well then, I contradict myself.)

Any other people out there who feel their brand is larger than keywords and alt tags? What’s the Song of Your SEO? Would love to hear your approach.